top of page

REFUND POLICY

A legal disclaimer

Black Bar and Restaurant Week (“BBRW,” “we,” “us,” or “our”) is dedicated to providing a valuable and engaging experience for all participants and attendees. This Refund Policy outlines the terms under which refunds are issued for registration fees, ticket purchases, sponsorships, and other payments associated with BBRW.

By registering for or purchasing from BBRW, you agree to the terms outlined in this Refund Policy.

1. General Refund Policy

1.1 Non-Refundable Fees: Unless otherwise stated, all payments for registrations, tickets, and sponsorships are non-refundable.
1.2 Exceptional Circumstances: Refunds may be considered in cases of event cancellation or significant changes as outlined in Section 4.

2. Event Registration

2.1 Non-Refundable Registration Fees: Registration fees for participating businesses, vendors, or individuals are non-refundable once processed.
2.2 Transfer Policy: If you are unable to participate, your registration may be transferable to another eligible participant, subject to approval by BBRW organizers. Requests for transfer must be submitted at least [X days] before the event.

3. Ticket Purchases

3.1 No Refunds on Tickets: Tickets for events associated with BBRW are non-refundable.
3.2 Resale or Transfer: Tickets may be transferred to another individual if permitted by the specific event’s terms. Any transfer is the responsibility of the ticket holder and must comply with applicable laws.

4. Event Cancellations or Changes

4.1 Full Event Cancellation: In the unlikely event that BBRW is canceled in its entirety, refunds for registration fees, tickets, or sponsorships may be issued at the discretion of BBRW organizers.
4.2 Significant Changes: If there are significant changes to the event (e.g., date, time, or location), refund requests will be reviewed on a case-by-case basis. Requests must be submitted in writing within [X days] of the announcement of the change.

5. Sponsorships

5.1 Non-Refundable Payments: Sponsorship fees are non-refundable once payment is made, as resources and benefits are allocated upon receipt.
5.2 Force Majeure: In the case of event cancellation due to circumstances beyond our control (e.g., natural disasters, public health emergencies), sponsorships may be rolled over to a future event or an alternative arrangement may be made.

6. How to Request a Refund

6.1 Eligibility: If you believe you are eligible for a refund under this policy, please contact us with your request.
6.2 Request Requirements: Include your name, email address, payment details, and the reason for your refund request.
6.3 Contact Information: Refund requests can be submitted to:

7. Processing of Refunds

7.1 Timeline: Approved refunds will be processed within [X days] of approval. Refunds will be issued to the original method of payment.
7.2 Processing Fees: BBRW is not responsible for any fees incurred due to currency exchange, bank fees, or third-party payment processors.

8. No Refunds for Event Preferences

Refunds will not be issued for:

  • Dissatisfaction with a participating business or event.

  • Failure to attend the event.

  • Personal scheduling conflicts.

9. Changes to This Policy

BBRW reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our Website, and the “Last Updated” date will be revised accordingly

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.

bottom of page